Privacy Policy

1. Introduction

Tuwuba Rugole Food Tours operates as a food tour company based at 532 C St, San Diego, California. We offer guided walking tours through immigrant neighborhoods in the San Diego area. This Privacy Policy applies to all visitors of our website, prospective customers who contact us, and individuals who participate in our tours.

By using our website or contacting us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our website or providing us with personal information.

This policy does not apply to third-party websites that may be linked from our site. Those websites have their own privacy policies, and we encourage you to review them independently.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through our website contact form, email, or phone, you may provide us with:

• Your full name
• Email address
• Phone number
• The content of your message or inquiry
• Information about your tour preferences, group size, or dietary needs

2.2 Information Collected Automatically

When you visit our website, we may collect certain technical information automatically through cookies and similar tracking technologies. This may include your IP address, browser type, device type, pages visited, time spent on pages, and referring website. This information is collected to understand how visitors use our site and to improve the user experience.

2.3 Information We Do Not Collect

We do not collect payment card information directly on our website. We do not collect sensitive personal information such as Social Security numbers, government-issued identification, or financial account details unless required for a specific business purpose and with your explicit consent.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and communicate about tour reservations
• To provide information about our tours, pricing, and services
• To process and manage tour bookings and related arrangements
• To accommodate dietary restrictions or accessibility needs you disclose to us
• To improve our website and the information we provide
• To comply with legal obligations under applicable law
• To maintain records of business interactions as required by law

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects. We do not sell your personal information to third parties for their own marketing purposes.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our website or delivering our services. These providers are contractually obligated to keep your information confidential and to use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and to understand how visitors interact with our content. You can manage your cookie preferences through the cookie consent banner that appears when you first visit our site.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors navigate the site. Disabled by default until you consent.
• Preference Cookies: Remember your settings and preferences. Disabled until consent is given.

You may withdraw your cookie consent at any time by clearing your browser cookies. Most web browsers also allow you to control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions and related communications are typically retained for up to three years. If you would like us to delete your information sooner, please contact us at the address below.

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it in a secure manner.

7. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information. California residents have specific rights under the CCPA and CPRA, including:

• The right to know what personal information we collect, use, disclose, or sell
• The right to request deletion of personal information we hold about you
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights
• The right to limit the use and disclosure of sensitive personal information

To exercise any of these rights, please contact us at [email protected] or +1 (619) 645-3300. We will respond to verifiable requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.

8. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information. Parents or guardians who contact us on behalf of a child participating in our tours should be aware that any information they provide about their child will be used only to facilitate the tour experience and will not be shared with third parties for marketing purposes.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: